92pk is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom it may be shared, and the controls available to you as a user of the 92pk platform.
These cards highlight our key privacy commitments. They summarise — but do not replace — the full policy below. Please read all sections carefully.
92pk collects only the personal information that is necessary to operate your account, process transactions, verify your identity, and deliver support. We do not collect data for its own sake or beyond what legitimate platform operation requires.
92pk does not sell, rent or trade your personal data to third-party advertisers, data brokers or marketing companies. Your information is used to run your account and support your experience on the Platform — nothing more.
All data transmitted between your device and the 92pk Platform is protected by SSL/TLS encryption. Sensitive account data is stored using industry-standard security controls, with access restricted to authorised personnel on a need-to-know basis.
You have meaningful rights over your personal data — including the right to access, correct, restrict processing of, and in applicable circumstances request deletion of, your information. See Section 8 for a full breakdown of available rights.
Personal data is not retained indefinitely. Retention timelines are tied to the purpose for which data was collected, applicable legal obligations (such as AML record-keeping requirements), and account lifecycle milestones.
92pk uses cookies and similar tracking technologies for essential platform functions, performance measurement and user experience improvements. We provide clear information about cookie categories and your ability to manage preferences.
This Privacy Policy ("Policy") is issued by 92pk ("Platform", "we", "us", "our") and governs the collection, use, storage, disclosure and protection of personal data provided by or collected from users ("you", "your", "User") of the 92pk website located at https://92pk.cam and all associated services.
92pk is an English-language online sports betting and live casino information platform serving Pakistani audiences, including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan. Given the nature of our Platform and the financial transactions involved, we handle personal data with a level of care commensurate with the sensitivity of that information.
By accessing or using the 92pk Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must discontinue use of the Platform. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling policy.
Pakistan-Specific Note: The collection and processing of personal data in Pakistan is addressed in part by the Personal Data Protection Bill and existing frameworks under the Prevention of Electronic Crimes Act (PECA) 2016. 92pk does not provide legal advice. Users who have questions about their data rights under Pakistani law are encouraged to seek independent legal guidance. This Policy reflects our operational data practices and is not a substitute for jurisdiction-specific legal advice.
For the purposes of this Privacy Policy, the following terms shall bear the meanings assigned to them below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, CNIC number, email address, phone number, IP address, device identifiers and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this context, 92pk. |
| "Data Processor" | A third party that processes Personal Data on behalf of 92pk under a contractual arrangement. |
| "KYC Data" | Identity verification documents including CNIC, passport, proof of address, and liveness/selfie verification imagery collected for age and identity verification purposes. |
| "Sensitive Data" | A subset of Personal Data warranting heightened protection, including financial information, identity documents and data relating to gambling behaviour where relevant to responsible gambling obligations. |
| "Cookie" | A small text file placed on your device by the Platform to store preference, session and analytical data. |
92pk collects the following categories of Personal Data in connection with your use of the Platform:
3.1 Registration and Account Data
3.2 Identity Verification (KYC) Data
3.3 Financial and Transaction Data
3.4 Betting and Activity Data
3.5 Technical and Device Data
3.6 Communications Data
92pk collects Personal Data through the following channels:
92pk processes your Personal Data only for specified, explicit and legitimate purposes. The table below sets out our primary processing activities, their purpose and the corresponding legal basis:
| Processing Activity | Purpose | Legal Basis |
|---|---|---|
| Account creation and management | To establish and maintain your 92pk account, authenticate logins and manage account preferences | Performance of contract |
| Identity and age verification (KYC) | To verify that you meet minimum age requirements (18+ or higher as applicable) and to confirm your identity in accordance with AML obligations | Legal obligation; legitimate interest |
| Payment processing | To process deposits and withdrawals and maintain accurate financial records | Performance of contract |
| Responsible gambling monitoring | To identify patterns of play that may indicate problem gambling and to administer player protection tools (limits, self-exclusion, cooling-off) | Legal obligation; legitimate interest |
| Fraud prevention and AML compliance | To detect, investigate and prevent fraud, money laundering and other financial crime | Legal obligation; legitimate interest |
| Customer support | To respond to enquiries, complaints and support requests | Performance of contract; legitimate interest |
| Platform analytics and improvement | To analyse usage patterns, identify technical issues and improve the Platform's performance and user experience | Legitimate interest |
| Marketing communications | To send promotional offers, bonus notifications and product updates where you have provided consent | Consent (withdrawable at any time) |
92pk does not use Personal Data for automated decision-making that produces significant legal effects on Users without human oversight, except where required by AML or fraud prevention obligations — in which case you retain the right to request human review of any automated decision affecting your account.
92pk does not sell, rent or trade your Personal Data. We may share your data with third parties only in the circumstances described below:
6.1 Service Providers (Data Processors). We engage third-party service providers — including KYC verification platforms, payment processors, cloud hosting providers, IT security vendors and customer support tooling providers — who process data on our behalf under written data processing agreements. These providers are contractually prohibited from using your data for purposes beyond those specified by 92pk.
6.2 Regulatory and Law Enforcement Authorities. We may disclose Personal Data to competent regulatory, law enforcement or governmental bodies where required to do so by applicable law, court order, or regulatory direction. 92pk will, where legally permitted, notify you of such requests before complying.
6.3 Anti-Money Laundering and Fraud Prevention. Certain transaction data may be shared with AML screening services and fraud prevention consortia as part of our compliance obligations. This sharing is conducted only to the extent legally required and with appropriate confidentiality safeguards in place.
6.4 Responsible Gambling Databases. Where you have applied for self-exclusion, your details may be recorded in and cross-referenced against responsible gambling databases operated in applicable licensing jurisdictions. This processing serves the sole purpose of protecting you from gambling harm.
6.5 Business Transfers. In the event of a merger, acquisition, restructuring or sale of assets involving 92pk, your Personal Data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. We will notify you of any such transfer and your rights in relation to it.
We do not share your data with third-party advertisers, data analytics platforms for commercial resale, or social media networks for targeting purposes without your explicit, separately obtained consent.
Given that 92pk operates as an online platform serving an international audience, your Personal Data may be processed by us or our service providers in countries outside Pakistan. Where data is transferred to jurisdictions that may not afford the same level of data protection as your home country, 92pk will implement appropriate safeguards, which may include:
By using the 92pk Platform, you acknowledge that your Personal Data may be transferred to, stored and processed in jurisdictions outside Pakistan as described in this section.
Subject to applicable law, you have the following rights in relation to your Personal Data held by 92pk. To exercise any of these rights, please contact our support team via the email address in Section 14:
You have the right to request a copy of the Personal Data we hold about you and information about how it is processed.
You may request correction of inaccurate or incomplete Personal Data. For account details, you may update many fields directly through your account settings.
You may request deletion of your Personal Data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected. Note that erasure requests may be subject to overriding legal retention obligations.
You may request that we limit how we process your data in certain circumstances, such as while you contest its accuracy or the lawfulness of our processing.
Where technically feasible and legally applicable, you may request your Personal Data in a structured, commonly used and machine-readable format for transfer to another provider.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time through account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
92pk will respond to valid data rights requests within 30 calendar days. Where a request is complex or we receive multiple concurrent requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. We may request proof of identity before processing certain rights requests to protect against unauthorised access to your data.
92pk retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce agreements. The retention periods applicable to different categories of data are summarised below:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account plus 5 years post-closure | AML/legal obligations; dispute resolution |
| KYC verification documents | Duration of account plus 5–7 years post-closure | AML regulatory requirements |
| Financial transaction records | 7 years post-transaction | Financial record-keeping obligations |
| Betting history | Duration of account plus 3 years post-closure | Dispute resolution; responsible gambling monitoring |
| Support communications | 3 years from the date of last interaction | Quality assurance; complaint records |
| Marketing consent records | 3 years from consent or last interaction | Proof of consent; regulatory requirement |
| Technical/device logs | Up to 12 months rolling | Security monitoring; fraud prevention |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where anonymisation is not technically feasible, data is deleted in accordance with our secure data destruction procedures.
92pk uses cookies, web beacons and similar tracking technologies to operate the Platform, measure performance, and improve user experience. The table below describes the categories of cookies used on the Platform:
| Category | Purpose | Can Be Disabled? |
|---|---|---|
| Required for the Platform to function. These cookies enable login sessions, security tokens, language preferences and account state. The Platform cannot operate correctly without these cookies. | No — essential for functionality | |
| Used to measure Platform usage, identify popular pages and navigation patterns, and diagnose technical issues. Data is aggregated and not used to identify individual users. | Yes — via cookie preferences | |
| Store user preferences such as sport category selections, odds format preferences and notification settings to personalise your experience across sessions. | Yes — via cookie preferences |
You may manage non-essential cookie preferences through the cookie preference centre accessible within the Platform settings. Restricting essential cookies will impair Platform functionality. Most web browsers also provide controls for managing cookies at the browser level — refer to your browser's help documentation for guidance.
92pk does not use third-party advertising cookies or cross-site tracking cookies that follow your activity across other websites for commercial targeting purposes.
The 92pk Platform is strictly for adults. We do not knowingly collect Personal Data from persons under the age of 18 (or the higher minimum age required by the applicable operator or licence jurisdiction). Registration by minors is explicitly prohibited under our Terms & Conditions and is contrary to our responsible gambling commitments.
If 92pk becomes aware that Personal Data has been collected from a minor, that account will be immediately suspended, the data will be deleted without undue delay, and any funds associated with the account will be handled in accordance with our Terms & Conditions regarding underage registrations.
If you are a parent or guardian and believe that a minor under your supervision has registered an account or provided data to 92pk, please contact our support team immediately using the contact details in Section 14.
92pk implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 92pk takes reasonable and proportionate steps to secure Personal Data, no security system is entirely immune to breach. In the unlikely event of a data security incident affecting your Personal Data, we will notify you promptly and provide information about the nature of the incident and the steps we are taking to address it.
Your Responsibilities: The security of your account also depends on you. Choose a strong, unique password for your 92pk account. Do not share your login credentials with anyone. Log out of your account after each session, particularly when using shared or public devices. Contact 92pk support immediately if you suspect unauthorised access to your account.
92pk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. When we make material changes to this Policy, we will:
Your continued use of the 92pk Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms, except to the extent that applicable law requires renewed consent. We encourage you to review this Policy periodically to stay informed about how we handle your personal information.
If you have questions, concerns or requests regarding this Privacy Policy or the way in which 92pk handles your Personal Data, please contact us. All data-related enquiries will be handled by our designated data compliance team and responded to in English.
Email: [email protected]
Email displayed as plain text only. This is not a clickable mailto link.
Please mark your subject line with "Privacy Enquiry" or "Data Rights Request" so that your message is routed to the appropriate team. We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 calendar days.
For responsible gambling requests — including self-exclusion, deposit limits, or cooling-off periods — please also contact us using the above address and mark your message "Responsible Gambling Request" for priority processing. These requests are treated with the highest urgency within our team.
If you have questions about how 92pk handles your information, or if you want to exercise a data right, our team is ready to help. You can also explore our other policy pages for the full picture.
18+ only or higher as required. Gambling involves financial risk. Please play responsibly.